Privacy Policy

In this Privacy Policy, 'us', 'we' or 'our' means Zetld Ventures Pty Ltd (ABN 23 688 281 218), trading as Zetld. We are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes on our website. We encourage you to check our website periodically to ensure you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, contact details, and property transaction details. It may also include financial or legal information that you choose to provide to us.

What personal information do we collect?

We may collect the following types of personal information:

  • Name

  • Mailing or street address

  • Email address

  • Telephone number and other contact details

  • Date of birth

  • Information about your property transaction (e.g., address, objectives, uploaded contracts)

  • Professional details (for lawyers, conveyancers, and brokers)

  • Details of the services we have provided to you or that you have enquired about

  • Information you provide to us directly through our website or indirectly through your use of our platform

  • Information collected via forms and structured Q&A, including your objectives and finance details

  • Any other personal information that may be required to facilitate your dealings with us

How do we collect personal information?

We may collect these types of personal information either directly from you or from third parties. We collect information when you:

  • Register or create a profile on our website

  • Upload documents (such as contracts of sale)

  • Complete our Smart Buyer Q&A

  • Register your interest as a lawyer, conveyancer, or broker

  • Communicate with us through correspondence, chats, email, or social channels

  • Interact with our website, platform, and services

  • Participate in surveys or promotional activities

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • To enable you to access and use our website, platform, and services

  • To generate and share the Smart Buyer Pack with you and/or selected professionals

  • To connect you with lawyers, conveyancers, or brokers who match your needs

  • To operate, protect, improve and optimise our platform, services and user experience (e.g., performing analytics, research, and marketing)

  • To send you service, support and administrative messages, updates, and security alerts

  • To send you marketing and promotional communications (if you have consented)

  • To comply with our legal obligations, resolve disputes, and enforce agreements

  • To consider your application to join our professional network

Do we use your personal information for direct marketing?

We and/or our business partners may send you direct marketing communications and information about our services and opportunities that may interest you. This may take the form of email, SMS, mail or other forms, in accordance with the Spam Act and the Privacy Act. You may opt out of receiving marketing materials at any time by contacting us or using opt-out facilities (e.g., an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

  • Our employees and related bodies corporate

  • Lawyers, conveyancers, brokers and other professional partners engaged through the platform

  • Third party service providers and suppliers who help us operate our business (e.g., IT, hosting, payment processors, marketing support)

  • Payment systems operators

  • Professional advisers and agents

  • Our existing or potential business partners

  • Regulatory authorities and law enforcement agencies, or as otherwise required or permitted by law

  • Any party to whom our assets or businesses (or any part of them) are transferred

  • Any other third parties you have authorised us to disclose your information to

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to third party service providers and partners in other jurisdictions.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. However, we will take reasonable steps to ensure overseas recipients handle your personal information in a way consistent with the Australian Privacy Principles.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, and your IP address.

We may also use cookies and similar technologies to help us understand your preferences, improve your experience, and track website usage. You can disable cookies through your browser settings, but our website may not work properly if you do so.

Security

We may hold your personal information in electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites operated by third parties. Those links are provided for convenience only and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices or content of linked websites, and have no control over those sites. We encourage you to review the privacy policies of any linked websites before providing them with your personal information.

Accessing or correcting your personal information

You may access the personal information we hold about you, or request corrections, by contacting us at the details below. We may need to verify your identity before granting access or making corrections. In some cases, we may not be able to provide you with access to certain information, and if so, we will provide reasons.

Making a complaint

If you believe we have breached the Privacy Act or wish to make a complaint about how we have handled your personal information, please contact us using the details below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact Us

For further information about our Privacy Policy, to access or correct your personal information, or to make a complaint, please contact us at:

The Privacy Officer
Zetld Ventures Pty Ltd
📧 hello@zetld.au

Effective: July 2025